Terms and Conditions
Welcome to Serenity Bay Resort. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with any part of these terms, please do not use our services.
1. Booking and Reservations
All bookings made through the Serenity Bay Resort website are subject to availability and confirmation. We reserve the right to refuse any reservation request. Once your booking is confirmed, you will receive a confirmation email with all the relevant details.
- Guests must provide accurate information during the booking process.
- Changes or modifications to reservations are subject to availability and may incur additional charges.
- Reservations made through third-party platforms are governed by the terms of the respective platform.
2. Payment and Cancellations
Payments for bookings must be made in full before arrival unless otherwise agreed upon. We accept various payment methods, including credit cards, debit cards, and bank transfers. Please note the following cancellation policy:
- Cancellations made more than 14 days prior to arrival will receive a full refund.
- Cancellations made within 7-14 days prior to arrival will incur a 50% cancellation fee.
- Cancellations made within 7 days of arrival or no-shows will be charged the full amount of the booking.
3. Check-In and Check-Out
Check-in time is 2:00 PM, and check-out time is 12:00 PM. Early check-ins and late check-outs are subject to availability and may incur additional charges. Guests are required to present a valid ID upon check-in, and the name on the ID must match the name on the booking.
4. Guest Responsibilities
During your stay at Serenity Bay Resort, we expect all guests to behave in a respectful and responsible manner. This includes the following guidelines:
- Guests must respect the property, staff, and other guests at all times.
- Any damage to the property or facilities caused by guests will be charged accordingly.
- Illegal activities, excessive noise, and disturbances will not be tolerated and may result in eviction without a refund.
5. Liability
Serenity Bay Resort is not responsible for any personal injuries, loss, or damage to guests' belongings during their stay. We strongly recommend that guests secure their valuables in the provided safes. By staying with us, guests agree to hold Serenity Bay Resort harmless from any liability arising from their use of the property and its facilities.
6. Use of Website
By using the Serenity Bay Resort website, you agree to the following terms regarding your use of the site:
- You will not use the website for any unlawful purposes or activities.
- You will not attempt to gain unauthorized access to the website's systems or data.
- Any misuse of the website, including the spread of malicious software, may result in legal action.
7. Privacy Policy
Your use of the Serenity Bay Resort website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.
8. Changes to Terms
Serenity Bay Resort reserves the right to modify or update these terms and conditions at any time. Guests are encouraged to review the terms periodically to stay informed of any changes. Continued use of our services after any changes constitutes acceptance of the revised terms.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services or website will be subject to the exclusive jurisdiction of the courts in India.
10. Contact Us
If you have any questions or concerns about these terms and conditions, please feel free to contact us at [email protected]. We are here to ensure your experience with Serenity Bay Resort is pleasant and seamless.