Privacy Policy
At Serenity Bay Resort, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This privacy policy outlines how we collect, use, and protect your information when you visit our website or use our services. By engaging with our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal information that you provide to us directly, such as your name, email address, phone number, and payment details. Additionally, we may collect information automatically when you interact with our website, such as your IP address, browser type, device type, and browsing behavior. This data helps us improve your experience and ensure the smooth functioning of our services.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process bookings, payments, and provide customer support
- To send you important updates about your reservations and our services
- To personalize your experience and offer tailored services
- To improve our website functionality, content, and offerings
- To communicate promotions, offers, or news related to Serenity Bay Resort (with your consent)
3. How We Protect Your Information
Serenity Bay Resort implements strict security measures to protect your personal data. We use secure encryption methods for data transmission and restrict access to personal information to authorized personnel only. Despite our efforts, please note that no data transmission over the internet can be guaranteed to be completely secure.
4. Sharing Your Information
We do not sell, trade, or share your personal information with third parties without your consent, except in cases where it is necessary to provide our services. This includes sharing data with payment processors, booking platforms, and service providers. We may also disclose your information if required by law or to protect the rights and safety of our guests and staff.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, provide personalized content, and track website performance. You can disable cookies in your browser settings, but doing so may affect the functionality of our website.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to review or amend your data, please contact us at [email protected]. We will respond to your request in accordance with applicable privacy laws.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we take steps to securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please do not hesitate to contact us at [email protected]. We are committed to addressing your privacy needs and ensuring a safe, secure experience.